Subscription Policy

When purchasing a product on our website, you have the option to make a one-time purchase or subscribe for recurring deliveries. By subscribing, you agree to an auto-renewing service that charges your selected payment method automatically at the chosen subscription interval (e.g., every 30, 45, or 60 days) until you cancel.

A renewal reminder email is sent five (5) days before your next billing cycle, giving you time to modify, pause, or cancel your subscription.

1. Managing Your Subscription

1.1. Modifications, Pauses & Cancellations

  • You may cancel or modify your subscription at any time through your personal account or by contacting Customer Support at contactus@yemayaorganic.com.
  • To avoid being charged for your next renewal, cancellations must be made at least twenty-four (24) hours before your renewal processing date.
  • If your renewal has already been processed, the cancellation will take effect for the following cycle, and the current order will be fulfilled as scheduled.
  • You may pause your subscription indefinitely, keeping your accumulated rewards and any locked-in promotional rate.

2. Multiple Subscriptions & System Limitations

  • Due to technical and pricing variations, the system may generate separate subscriptions for different products or flavors.
  • Each subscription must be managed individually for modifications or cancellations.
  • We reserve the right to consolidate multiple active subscriptions into a single order for processing and shipping efficiency on a case-by-case basis.

3. Subscription Discounts & Abuse Prevention

  • Subscription discounts are intended for ongoing subscribers.
  • Repeated cancellations immediately after renewal or intentional use of subscriptions for a one-time discount may result in:
    • Revocation of subscription benefits
    • Future subscription restrictions
    • Account suspension if abuse is detected

4. Chargebacks & Payment Disputes

By subscribing, you authorize recurring charges to your selected payment method.

  • Chargebacks for valid, properly processed renewals will be disputed with the credit card company using:
    • Proof of subscription enrollment & agreement
    • Record of renewal reminder emails sent prior to billing
    • Subscription history, activity, and usage
  • If a chargeback is filed for a valid transaction, we may:
    • Suspend or restrict your account from future purchases
    • Report the dispute as fraudulent activity to prevent further misuse

5. Subscription Management & Customer Support

For assistance with pausing, modifying, or canceling your subscription, you can: